Call Center Representative - Multilingual Arabic​/English and French Speaker

Position: Call Center Representative - Multilingual Arabic / English and French Speaker Job Details • Job Type: Temporary • Visa Status: Own Visa Key Responsibilities • Call Management: • Answer inquiries related to event details, including location and general topics. • Assist with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations. • Offer guidance on travel and accommodation options, including directions to the venue, parking information, and hotels. • Handle requests for special accommodations, such as accessibility needs or dietary restrictions. • Address attendee concerns or complaints promptly, ensuring satisfactory resolution. • Make reminder calls to registered attendees to confirm attendance and provide last-minute event details. • Promote additional event features or services, such as workshops, networking sessions, and merchandise. • Conduct follow-up calls to gather feedback on the event experience, focusing on session content, speaker quality, and overall satisfaction. • Multilingual Support: • Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information in these languages. • Ensure all communications are culturally appropriate and sensitive, respecting the needs of international attendees. Key Skills & Qualifications • Fluency in Arabic, English, and French (written and spoken) is essential. • Must have your own visa. • Excellent communication skills: Ability to articulate information clearly and professionally to all levels of customers. • Problem-solving skills: Quickly identify issues, offer solutions, and manage conflict effectively to ensure customer satisfaction. • Multitasking ability: Handle multiple inquiries simultaneously while maintaining high service standards. • Attention to detail: Ensure accurate information and follow-up on all queries. • Customer-centric attitude: Focused on delivering an outstanding customer experience at all touchpoints. • Cultural awareness: Understand and respect the diverse backgrounds of attendees. • Technical proficiency: Comfortable using CRM systems, event registration platforms, and basic office software. Education & Experience • Bachelor’s degree. • At least 2 years of customer service or call center experience. • Experience in event support or management is an advantage. #J-18808-Ljbffr