Arabic customer service; Temporary

Position: Arabic customer service (Temporary One Month) Job Title: Customer Service (Arabic) Job Location: Multiple location in UAE Experience: 1 year (Fresher candidates in UAE/fresh graduated candidates are accepted subject to provide attested education certificate) Contract: 1 month (Candidate must be on sponsor visa) Responsibilities • Welcome & greet the walk-in customers and inquire and understand his/her needs. • Customer Guidance & Managing Floor. • direct clients to alternative channels (Digital Channels). • ensure client have all needed docs before wasting time in waiting and taking queue. • Handle the customers in a pleasant manner and escort them to the concerned staff. • problems evaluation. • Customer anger management. • Branch Assistance and Support. • Ambassador to handle the QMS Tokens • Provide assistance to Help Desk counters. • Manage the Queue at teller counters and waiting time at customer service areas Specialist Skills / Technical Knowledge Required For This Role • Broad knowledge of Retail Banking financial products & services • Fair knowledge of Operational Policies & Procedures • Excellent knowledge in alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels • Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels • Good Knowledge of UAE banking practices, regulations & risks • Fair knowledge of service standards • Thorough Knowledge of all the Regulations issued by Central Bank of UAE • Knowledge of Cross Sales • Computer skills #J-18808-Ljbffr